Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street. 3 Store behind Priscilla’s Lingerie on Spencer Road. Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner. Every place that a key can go in should be rekeyed to fit a new key. Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely. Be careful not to get lured by the promise of $15 service call. If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice. DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

Excellent

American Lock & Key

Based on 698 reviews

review us on

Melissa Halparin

This company was so easy to deal with:
1. Online scheduling of the appointment
2. Confirmation call follow up
3. Prompt technician arrival
4. Quick completion of service

I would easily recommend them to anyone with the need for a locksmith!

Response from the owner:Hi Melissa, We're really glad to hear that your experience with us was smooth and hassle-free. Thanks for choosing American Lock & Key!

B. Gordon Whiting

Great repair work by David after the inside door knob of our front door came off in my hands after 34 years. A brass Baldwin handleset, David was able to find the parts and made the interior entry way nice and shiny. Opens smoother than ever after a proper cleaning and special spray lube. David even made me two Baldwin keys. Thanks David and American Lock & Key for letting me get out of my front door again!

Response from the owner:Hi, We're thrilled to hear about your experience with David! We're glad we could help you out. Thanks for choosing American Lock & Key!

Ricky Eaton

Response from the owner:Hi Ricky, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience at American Lock & Key.

JMS 74

Excellent service all around. Very pleased. Tim did a great job.

Response from the owner:Hi JMS 74, We're thrilled to hear that you were pleased with our service and that Tim was able to help you out. Thanks for choosing American Lock & Key!

Chuck Snyder

The tech you sent out was great

Response from the owner:Hi Chuck, We're thrilled to hear that you had a positive experience with our technician. Thanks for choosing American Lock & Key!

Jeremy Glover

Kyle was excellent and explained the entire process before getting started. He made sure he understood our needs and was very pleasant to work with.

Response from the owner:Hi Jeremy, We're thrilled to hear about your positive experience with Kyle! It's great to know he was able to explain everything clearly and address your needs. Thanks for choosing American Lock & Key!

John Mullikin

Great experience, great locksmith, and very nice! I would do business with them again without a doubt! 10/10!

Response from the owner:Hi John, We're thrilled to hear about your great experience with us! Thanks for choosing American Lock & Key!

Joshua Kim

Really great experience. I called this morning to explain my situation on how my car keys were lost and they made an appointment for me, same day. John came here right at 2pm, the scheduled time, and did a great job. Straight to business but very welcoming and understanding. Very happy that everything was done quickly out of the work van. Hopefully next time isn’t for a lost key again but I highly recommend! Paying $200 for a brand new, programmed key and remote was so much cheaper than going to the dealership.

Response from the owner:Hey Joshua, We're thrilled to hear about your positive experience with us! It's great to know that John was able to help you out promptly and efficiently.

Andrew Duerson

Great service! Fast too.

Response from the owner:Hi Andrew, We're thrilled to hear you had a great experience with our service and that we could help you promptly. Thanks for choosing American Lock & Key!

Jack O'Brien

Quick, effective and helpful staff!

Response from the owner:Hi Jack, We're really happy to hear that you found our team quick, effective, and helpful! Thanks for choosing American Lock & Key!

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.