Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street.  3 Store behind Priscilla’s Lingerie on Spencer Road.  Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner.  Every place that a key can go in should be rekeyed to fit a new key.  Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely.  Be careful not to get lured by the promise of $15 service call.  If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice.  DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

Based on 503 reviews
Excellent service and technician!
T.L. Claytor Jr.
American Lock & Key responded so quickly! Keys were stolen along with other personal property. Scott C. was there within an hour, re-keying old locks and making extra keys from blanks that are harder to find. The cost was very reasonable, and his proficiency was priceless.Highly recommend!Thanks.
Elizabeth Lewis
This is my second time using them. Tyler installed a new smart keypad lock for my door. He was great, fast, efficient and knowledgeable of the product he was installing and helped set up the app with me. Will use them again.
Elizabeth Nissly
Was looking to copy keys for a 76 Vette I just bought and American Lock and key was not only able to do it they had the key blanks on hand to include the GM stamped ignition key. Thanks for the quick customer oriented service. Would definitely revisit if needed.
Jim Shaw
This is specifically a review of Scott from American Lock and Key. Scott was extremely helpful, professional, and friendly. He arrived punctually and got to work straight away. After swapping out a few locks and rekeying others, he took the time to explain how to add and remove codes from our new keypad rather than just leaving us with instructions or the manual.
Robert Snyder
Quick, professional and economical. Thank you!
Bruce Dillard
Tyler was quick, friendly, and knowledgeable and the scheduling team was prompt and helpful. Highly recommend!
Emily Anderson Walls
Communication was great start to finish! Mike arrived on time and was very cordial and professional. Easy payment settlement too! Highly recommend American Lock and Key!
Don Cosgrove
I don't know what we would do without Mike with American Lock & Key! He is efficient and extremely knowledgeable. An asset to the company!
Brandy & Roy Slaughter
had the keyfob that l needed, worked like a charm and the price was rightT.Prentiss
Tp Wine6

Our Professional Credentials & Affiliations


American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.


American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.

1-800-Unlocks has successfully verified American Lock & Key as a real, local and guaranteed locksmith that you can trust.

Angies List

American Lock & Key has been named an Elite Service Provider by Angies List.

Fair Trade Locksmith Directory

American Lock & Key has been researched, verified, and featured as a licensed and insured locksmith serving Richmond, VA and the surrounding region.

Our Warranty

We guarantee all new installs for 6 months.

We use only the highest quality products from trusted sources, and we stand behind all our services.


Product Warranty


Licensed & Insured


Real Location

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