Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street. 3 Store behind Priscilla’s Lingerie on Spencer Road. Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner. Every place that a key can go in should be rekeyed to fit a new key. Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely. Be careful not to get lured by the promise of $15 service call. If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice. DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

American Lock & Key

4.8

Based on 418 reviews

Write a review

Great company, great service, 0 issues.

Ulysses Avgeros

These guys always take care of me. Top notch customer service! Keep up the great work!!

Keith Newman

Came and got my truck key (dodge 1500) I was in and out in 15 mins these guys rock!

Nathanael Traylor

A fantastic experience and I highly recommend this company!

DayZ Auto Body Inc.

My safe was stuck locked with fragile contents.Opening the safe turned out to be much more challenging than expected.The service tech was patient and persistent, and within 1 hour, I was able to recover the contents without them being damaged.He truly was a "lifesaver" and cannot be thanked enough.American Lock and Key comes highly recommended!!!!Richmond's best lock experts!!

leigh odom

American Lock & Key came out very quickly and rekeyed all our locks. Scott was fast, friendly and gave us lots of helpful advice for maintaining our equipment going forward. He even gave us some great recommendations for local businesses for other projects around the house we have on our (very long) new homeowner to-do list. Highly recommended.

Wolfe hanson

Amazing experience from start to finish! Scott was prompt, courteous & professional! He called prior to visit as promised, he listened to concerns, and fixed everything to perfection - and saved us a lot of money! Would highly recommend for all your locksmith needs!

Tinashe Cooper

Called up for a new car key cut and programmed. American lock and key had a technician out in 30 mins. Had the key cut and programed from scratch in no time! Amazing service! Great price! Thanks American lock & key!

adam blake

Incredible service and craftsmanship! We will definitely come back!

Katherine Sorah

much cheaper than a dealer and extremely fast and friendly! i have already recommended them to friends/family. this place is great!

Jessica Peace

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.