Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street. 3 Store behind Priscilla’s Lingerie on Spencer Road. Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner. Every place that a key can go in should be rekeyed to fit a new key. Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely. Be careful not to get lured by the promise of $15 service call. If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice. DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

American Lock & Key

4.8

Based on 462 reviews

Write a review

If I could give a higher rating than this, I would. Scott came to my property to rekey a lock for me and he did so quickly and professionally. Not only did he answer all my questions clearly and concisely, he also held great conversation. Not just him though, the two people I spoke to on the phone during the scheduling process were also great, highly professional, and worked with me to make sure I was helped properly. 10/5 stars. I do recommend.

Aaron Spaulding

A most pleasant locksmith experience. Denise was extremely helpful on the phone, taking time and sharing information and suggestions. Wonderful customer service and I would trust this group for any lock concerns.

Nicole B

I had Scott from American Lock & Key come out to re-key 4 of my deadbolts to match my new keypad lock that I installed. He did an amazing job, was on time and worked quickly. He made sure all my doors closed and locked perfectly, even the one I had installed myself. Really nice guy, great service, I highly recommend.

Travis Knight

We had to carry out an eviction on a property which is never a good situation, however Scott Crocker has a lot of experience and was so professional that he made it easier on me while working with the sheriffs on site. Scott and American Lock and Key will be my first choice.

David Knickerbocker

Super courteous and professional. I was in a tough situation that they did not have the key for. They found who did and referred me to another. That’s professionalism and why you should try them.

Greggory Williams

Un equipo maravilloso, muy atentos y respetuosos, rápidos y eficientes. Fui por un servicio para reprogramar mi llave del carro, lo hicieron muy rápido. Recomendado y sin duda volveré.

Ziggy

Scott Crocker at American Lock and Key was so great. He was prompt and friendly. He really helped me with changing the locks on my new home. He went above and beyond by helping me reset some lock codes that the previous owner had set. From making the appointment to getting the service completed, the process with American Lock and Key was seamless. Thank you!

Morgan Carey

I was in desperate need of a competent locksmith and Scott Crocker at American Lock & Key did not disappoint! He immediately diagnosed the problem and executed quickly, also giving me a quick and easy lesson in how to program the code for my specific lock set. I would not hesitate to recommend them, in fact you need not go anywhere else. Their rates were quite reasonable as well. Thank you!

Christy Young

Great local business focused on solving customer issues. Our locksmith, Tyler, was friendly, punctual, helpful and a problem solver for some old locks that we needed rekeyed. We would highly recommend American Lock and Key!

Ryan Jarry

Scott was amazing! I locked myself in the basement the other day and after I got out I wasn’t sure how to work with the finnicky old lock I have to make sure it didn’t happen again. He gave me two pins to open the door knob so I can let myself in the house if that ever happens again.Scott was prompt, knowledgeable and just the loveliest guy! Thank you Scott!!

Kinneret Colon

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.