Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street. 3 Store behind Priscilla’s Lingerie on Spencer Road. Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner. Every place that a key can go in should be rekeyed to fit a new key. Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely. Be careful not to get lured by the promise of $15 service call. If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice. DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

American Lock & Key

4.8

Based on 365 reviews

Write a review

I have a jeep that has had a 1/4 of the keep broken off inside the ignition for nearly 10 years but still started. I always thought it was going to cost $500+ to fix so never did anything with it. I took it to ALK and within 10 minutes (Alex I think) had the broken key pulled out and looked up the correct key. Was able to get me out with four new keys for a ridiculous deal. These dudes are legit.

BJ Hatfield

These guys were great. This was my 4th place to go to replace this weird key. Walked in, whined a bit to the good natured guys, walked out 10 minutes later w/my keys. Will always go back there for keys. Even if just for fun guys there☺️

meg oliver

Scott was amazing! The company got us on the schedule quickly and Scott was able to get everything done (and more) that we needed. We will definitely be referring y’all and will keep your information for any other work we need done!

Matt Seibert

TechnicianScott Crocker came out to fix a broken door handle. He was professional, timely, thorough, and fixed the problem which wasn’t an easy fix. Thanks Scott!

Rick Schofield

Scott arrived early. Explained the problems and the choices to fix those. Giving us pricing for all the different options. He completed the work and the other items we asked for help with. He was knowledgeable, friendly and professional. He also has the coolest work truck! We would definitely use Scott and American Lock and Key again.

Anne Brown

Scott helped my fiancé and I today and we were extremely pleased with the entire process. Friendly service over the phone, phenomenal service in person. Scott is very knowledgeable about his craft and it shows. I feel safe knowing Scott changed out my locks today. Scott went above and beyond to help us today. He was prompt with his expected arrival and communication was flawless. If we ever need a locksmith again or need to recommend anyone for this service we will absolutely be going with this company again (and hoping it is Scott that helps us). Price was extremely fair for the quality of service we received. 10/10 a great job and Scott seems like one cool guy. Thanks Scott!

Christian Robertson

Where Lowe’s, Home Depot, Walmart failed these guys delivered and in under 5 minutes too wish I had started here first! Great service

Richard Boamah

Quick friendly service.

Christopher Ashworth

Excellent and professional service. Provided information and cleaned after work was completed.

Linwood Cousins

Great service today! Scott also very professional I would recommend this company! 5 stars!

Larry Thompson

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.