Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street.  3 Store behind Priscilla’s Lingerie on Spencer Road.  Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner.  Every place that a key can go in should be rekeyed to fit a new key.  Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely.  Be careful not to get lured by the promise of $15 service call.  If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice.  DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

Excellent
American Lock & Key
Based on 645 reviews
Erik Kovatch
To Jesse, Deni, Andy, and Tyler: Every single one of you are more than masters of your craft, and it shows. I came to you twice because no other locksmith in the city would even attempt to help, and you each went above and beyond both times. Each time I have been here I was greeted with care and greeted by name, just like an old friend. Thank you.

Each of the aforementioned experts above were able to do the impossible - twice. My first contact was around eight months ago, when I had lost the only key to one of my bikes, a CTX700. If you ride, you know the nightmare that comes with finding locksmith services for a motorcycle, especially the ignition. Jesse and Andy mentioned that finding the key code for the cylinder could work; normally, the dealership will have this, but mine was bought pre-owned and the dealer never had records of the key code. I was able to pick the lock to my gas cap, but was dismayed as the embossed code itself was so worn it was not legible, so I brought the whole cap with me.

Jesse was the first to greet me with friendliness and professionalism, and was able to pretty much reverse-pick the lock and then manually cut me a new key with such precision it worked better than the original. No more jiggling and struggling to turn!

The second time, just a week ago, I came by with a different motorcycle, a ZZR1200. The key has really odd bitting and is so thin in the center that I snapped two originals in the lock and was on the last one. This is a very worn, uncommon, 23-year old key, mind you, and it was nigh impossible to cut a new one based on the original because of its condition and without the key code. Deni and Andy said they did not have the correct key blank at the time, but Deni somehow cut me a working key for the seat lock and gas cap with a different but similar blank on hand. They ordered the correct key blank for the ignition, no questions asked, and it arrived within three days. Upon my return, Tyler cut me multiple new copies, which, surprise surprise, work better than the original, again.

Every visit was educational and fun. I had never imagined in a million years that I would look forward to, or even have fun, at a locksmith shop, but I did- and learned something new from each locksmith, each time.

Thank you so much,
- a *very* grateful customer
Cookie Hernandez
Thank you Jesse, for your expertise with programming my fob and cutting my key to the 2016 Mazda CX5! I had a hard time finding this place but it was worth my trip from Chester! Fast, friendly and knowledgable! Even got a military discount! I will definitely recommend to my friends and family.
Response from the owner:Hi Cookie, We're really glad to hear that Jesse could help you out with your 2016 Mazda CX5! Our team always aims to provide fast, friendly, and knowledgeable service, so your feedback is greatly appreciated. We're also happy to offer a military discount to show our gratitude. Thanks for recommending us to your friends and family!
Amy T
Great to work with. Reasonable prices.
Response from the owner:Hi Amy, We're thrilled to hear that you had a great experience with us and found our prices reasonable. Thanks for choosing American Lock & Key!
Doug Winslow
I have a 2009 Honda CR-V that I bought brand new in July of 2009. One of my keys' plastic shells broke and the other one had loosened considerably.... needless to say, my keys were on their last legs. I called American Lock & Key and spoke with Denise. She asked me the year, make & model of my vehicle and gave me a quick quote over the phone. I asked some clarifying questions and found that not only did it not take more than about 30 minutes to complete, but that it wasn't that busy at the time and I could come over now without an appointment. I hung up and jumped in the car to head over. I was greeted by Jesse at the door who reiterated what I had heard on the phone. I provided the uncut keys I had purchased online and he had them cut, programmed and ready for me in about 20 minutes. He even made sure my broken key was functional. Now I have two new keys and two backups. AMAZING!!
Without a doubt I'd recommend this company. They are easy to do business with and are clear about their costs and time frames.
Response from the owner:Hi Doug, Thank you for taking the time to leave your experience. We appreciate you choosing American Lock & Key and for recommending us.
Erik Froehlich
I could not have been more impressed with the fast and friendly service! Andy helped me & managed to
save me some serious money. I needed multiple transponder keys and fobs made and he took care of everything.
100% would recommend American Lock & Key!
Response from the owner:Hi Erik, Thank you for the 5 star review! We're so glad Andy was able to help you quickly and save you money. We appreciate your recommendation!
Luisa Zarate
Excellent job programming and cutting the key fob I had brought in. 5 times cheaper than the dealership, you can’t beat it.
And their customer service is top notch. I’ll be recommending them to all my friends and family.
For reference I had a Mazda cx5.

Forgot to mention I was in and out within 30 minutes. I already had push to start and it works with the new key as well.
Response from the owner:Hi Luisa, Thank you for the awesome review! We’re so glad we could get your Mazda CX-5 key fob programmed and cut quickly. We appreciate your recommendation!
Milton Edwards
Denise was a pleasure to deal with on the phone, she set up an appointment to have a door lock repaired and Tyler (the technician) was great, prompt, knew exactly how to fix the problem, went straight to work repairing the lock, friendly, etc... A+ service and I would highly recommend American Lock & Key to anyone, Thanks Again for the great service !
Response from the owner:Hi Milton, Thank you for taking the time to leave a review! It's wonderful to know Denise and Tyler provided you with the prompt and friendly service we strive for. Your recommendation means a lot to us. If you need any assistance in the future, we’re just a call away. Best, The American Lock & Key Team 2110 Spencer Road Richmond, Virginia, US
Leigh Finnegan-Hosey
We lost the keys to a steering wheel club and must've called 12 places before we reached American Lock and Key Co, we are finally able to help us. They were polite, efficient, and incredibly professional. Option three, automotive support, is the best! Cannot recommend highly enough
Response from the owner:Hi Leigh, Happy to hear that we could help you out with your steering wheel club and that you had a positive experience with our automotive support team. It’s always our goal to provide efficient and professional service, so it means a lot to hear your feedback. If you ever need assistance again, don’t hesitate to reach out! Best, The American Lock & Key Team
Mayra Merari Ponce Dean
Great customer service on phone and in person! They were helpful on phone and when I came in. Had trouble with my key fob and they helped me out! Thank you! Will definitely recommend and use you all in the future!
Response from the owner:Hi Mayra, We’re really glad to hear you had a positive experience with us both over the phone and in person! Your recommendation means a lot to us, and we’re looking forward to assisting you again in the future if you need us. Take care!
David Woodfield
Wonderful experience all around. We needed work done on a deadbolt and they were able to fit us in a cancellation the same day. The technician, Tyler, was incredibly helpful, kind, and professional. I would absolutely use American Lock & Key again in the future!
Response from the owner:Hi David, We're happy to hear about your wonderful experience with us! It's great that we could accommodate you on the same day, and we're delighted to know Tyler made a positive impression. Your feedback means a lot to us, and we look forward to being your go-to for any future locksmith needs. Take care, The Team at American Lock & Key

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.

1-800-Unlocks

1-800-Unlocks.com has successfully verified American Lock & Key as a real, local and guaranteed locksmith that you can trust.

Angies List

American Lock & Key has been named an Elite Service Provider by Angies List.

Fair Trade Locksmith Directory

American Lock & Key has been researched, verified, and featured as a licensed and insured locksmith serving Richmond, VA and the surrounding region.

Our Warranty

We guarantee all new installs for 6 months.

We use only the highest quality products from trusted sources, and we stand behind all our services.

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Product Warranty

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Licensed & Insured

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Real Location

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