Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street. 3 Store behind Priscilla’s Lingerie on Spencer Road. Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner. Every place that a key can go in should be rekeyed to fit a new key. Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely. Be careful not to get lured by the promise of $15 service call. If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice. DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

American Lock & Key

4.8

Based on 339 reviews

Write a review

Great experience. I lost one of my business car keys(including the lock and unlock button). Instead of going to dealership(where I would have probably paid alot), I tried this company. This dude Nick took care of me in 15 minutes. It was inexpensive. I recommend this company highly!

Joseph Jenkins

Same day service. Rekeyed 2 deadbolts at my office in under 30 mins. Scott was professional, kind and helpful.

Kristi Fulcher

I am extremely pleased with the service that American Lock & Key provided today. I requested same-day service, and they were able to send a technician out this very same afternoon. The Technician Scott Crocker called before arriving, was extremely friendly and efficient, and did an absolutely outstanding job! I can’t say enough about how great my experience was today with American Lock & Key, and specifically with technician Scott Crocker.

Mark G

Highly experienced and knowledgeable staff. I brought in my worn down car key and they were able to remake a new one to factory based off of my terrible key. I have been here several times for things other locksmiths said they couldn't do and it was no problem for them. I would call ahead to make sure they have everything in stock just to be on the safe side though

james cook

I didn't have any luck finding someone who could help duplicate my key until I went to American Lock & Key. Thank you!

MCB 123

John was amazing. Funny & nice! He arrived in 20 mins to a huge parking garage at vcu & had me back in my car in under 5 minutes. You are appreciated !!!! Thank you 🙂

Brianna S

I went in today to have an extra FOB key made because I "thought" my extra key wouldn't work for the ignition. Andy educated me about my "valet key," and assured me that it would be appropriate for my extra key needs. He was right. I appreciate the fact that he didn't try to "sell" me something that I really didn't need. He was very nice and knowledgeable, and for all the above reasons, I'll return to American Lock and Key for ANY future needs

Jane Mendez-Picon

Scott arrived promptly, and was very candid about what would and would not work on my property. He also shared quite a bit of helpful information pertaining to upkeep of the locks. Would definitely use again for anything else in the future.

Adrienne Courtney

Cierra

Amazing experience! Only took 30 minutes overall and John is hilarious and knows what he’s doing! Great employee and great business, would definitely recommend.

Logan Wiltshire

Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.