Membership Terms of Service

Effective Date: September 25, 2025 | Last Updated: September 25, 2025

1. GENERAL MEMBERSHIP TERMS

1.1 Membership Duration: All memberships are valid for twelve (12) months from the date of purchase, unless otherwise specified.

1.2 Service Territory: Services are available within a 20-mile radius of our office location. Service outside the 20-mile radius will incur a $2.00 per mile trip fee, billed at the time of service.

1.3 Membership Activation: Membership benefits become active immediately upon payment confirmation and receipt of the membership confirmation email.

1.4 Non-Transferable: Memberships are non-transferable. Benefits are limited to the member’s household and registered addresses/vehicles only. Benefits may not be transferred, resold, or used for third-party services. Misuse may result in immediate termination without refund.

2. MEMBERSHIP BENEFITS (MATRIX)

3. UNIVERSAL TERMS & RESTRICTIONS

• Premium plan covers primary owner’s primary residence and up to 3 vehicles.
• All vehicle details and address must be provided upon signing up.
• Lockout service discount are for plan owner’s vehicle and residential properites. Only available during operating business hours.
• General service discounts apply to service call fee and labor fee on all other locksmith services provided by the business. Commercial service, access control services are excluded.
• Product discounts apply to parts and material provided by the business including smart locks, safes, security hardware, and related products.
• Free key copies limited to standard residential keys (Schlage SC1, Kwikset KW1). Automotive, high-security, or restricted keys excluded. Must be done in-store or while tech is on-site during an existing service call, during business hours.
• Free fob batteries limited to standard coin-cell batteries (CR2032 or similar). Specialty batteries may incur additional charge. Must be done in-store or while tech is on-site during an existing service call, during business hours.
• All services are subject to technician availability, weather, and safety conditions.
• Annual lock maintenance includes visual inspection of exterior door locks, entry-point assessment, screw tightening, lubrication, minor adjustments, and recommendations. Repairs and parts are excluded but available to purchase with plan discounts.

4. BILLING & PAYMENT

• Memberships are billed in full at time of purchase.
• Auto-renewal occurs annually unless cancelled at least 30 days prior to renewal.
• Price changes may occur with 60 days’ advance notice.
• Refunds: Cancel within 30 days for a full refund if no services have been utilized. “Utilized” includes any service call, discount, free key copy, free battery, or maintenance scheduling.

5. LIABILITY & LEGAL

• Services are performed by licensed, insured locksmiths in Virginia.
• To the maximum extent permitted by Virginia law, company’s total liability for membership services is limited to the annual membership fee paid. Applicable insurance coverage applies to claims of property damage.
• Company not responsible for delays or inability to perform due to events beyond control (force majeure).
• Membership may be terminated for fraudulent use, resale/barter of benefits, third-party use, or repeated misuse, without refund.

6. DISPUTE RESOLUTION

• Disputes resolved through binding arbitration under Virginia law.
• This arbitration provision does not limit rights under the Virginia Consumer Protection Act; all claims must be brought individually and not as part of any class or representative action.
• Governing Law: Commonwealth of Virginia.

7. CONTACT

Customer Service: Mon–Fri, 8:00 AM–5:00 PM (local time)

Mobile Services: 6:00 AM–10:00 PM, 7 days a week emergencies

Membership Services: Contact our office by phone

By purchasing a membership, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.